House Of Quality Roof

The house of quality is a voice of customer analysis tool and a key component of the quality functional deployment technique.

House of quality roof.

Definition of house of quality. The house of quality hoq is defined as a product planning matrix that is built to show how customer requirements relate directly to the ways and methods companies can use to achieve those requirements. A matrix describing the relationship between the design features. It starts with the voice of the customer.

House of quality is actually a matrix and is also termed as quality matrix. The matrix gives us details such as customer requirements technical descriptors priority levels of the various descriptors the relationship between the. How to build a house of quality. To improve the window motor you.

It s called the house of quality because of the correlation matrix that is roof shaped and sits on top of the main body of the matrix. House of quality can be defined as the most convenient easy and simple tool used to convert the customer needs into technical descriptors for the firm. The house of quality is the first matrix in a four phase qfd quality function deployment process. House of quality refers to a well known process for product development that is inspired by customer desires for product or process development and anchored by the capabilities and resources of the organization seeking to meet those desires.

House of quality diagrams use a design that resembles the outline of a house and can be created using technical and competitive benchmarking data. The house of quality or quality function deployment is a useful tool that six sigma black belt practitioners use during the define phase of the dmaic cycle of six sigma projects the topic can be briefly discussed in green belt training or sometimes on online free six sigma courses however the house of quality is one of the more advanced lean techniques. Quality function deployment qfd is a method developed in japan beginning in 1966 to help transform the voice of the customer into engineering characteristics for a product. It is a process of listening to customers translating their desires into a written plan prioritizing steps of execution based on what is most important.