House Of Quality Roof Explained

The house of quality or quality function deployment is a useful tool that six sigma black belt practitioners use during the define phase of the dmaic cycle of six sigma projects the topic can be briefly discussed in green belt training or sometimes on online free six sigma courses however the house of quality is one of the more advanced lean techniques.

House of quality roof explained.

House of quality refers to a well known process for product development that is inspired by customer desires for product or process development and anchored by the capabilities and resources of the organization seeking to meet those desires. It is a process of listening to customers translating their desires into a written plan prioritizing steps of execution based on what is most important. The matrix gives us details such as customer requirements technical descriptors priority levels of the various descriptors the relationship between the. The house of quality s distinctive roof matrix helps engineers specify the various engineering features that have to be improved collaterally see exhibit ix.

House of quality can be defined as the most convenient easy and simple tool used to convert the customer needs into technical descriptors for the firm. It is a tool to translate what the customer wants into products or services that meet the customer wants in terms of engineering design values by way of creating a relationship. It starts with the voice of the customer. Quality function deployment qfd is a method developed in japan beginning in 1966 to help transform the voice of the customer into engineering characteristics for a product.

The house of quality is the first matrix in a four phase qfd quality function deployment process. The house of quality is a voice of customer analysis tool and a key component of the quality functional deployment technique. How to build a house of quality. Yoji akao the original developer described qfd as a method to transform qualitative user demands into quantitative parameters to deploy the functions forming quality and to deploy methods for achieving the design.

The house of quality hoq is defined as a product planning matrix that is built to show how customer requirements relate directly to the ways and methods companies can use to achieve those requirements. It s called the house of quality because of the correlation matrix that is roof shaped and sits on top of the main body of the matrix. Definition of house of quality.